We all know the convenience and simplicity of online transacting for banking, bill payment and purchasing is hard to beat. As the digital economy expands, the availability and response time – or user experience – of online business services has become a highly visible metric of customer satisfaction.
According to a recent US study, Americans are now spending a full day (ie. 24 hours) online per week.
And increasingly most of that usage is from mobile phones, as highlighted in a recent ACMA Communication Report:
The mobile phone was the device most often used to access the internet, with eight in 10 Australians using a mobile phone multiple times a day to go online.
These figures will surprise no one, but what many people don't realise is that transactions may originate on mobile or web-based platforms but are often connecting to back-end applications on a mainframe. For a lot of enterprise customers the mainframe can be something of a blind spot for real-time monitoring of service levels, availability and performance.
Many of Australia's leading organisations are now using Syncsort Ironstream for enhanced mainframe data analytics to support better business decisions for SLA attainment as well as security and compliance initiatives – see this earlier article for a good summary of Ironstream.
Now, Syncsort Ironstream Transaction Tracing correlates mobile and web transactions initiated off the mainframe with CICS transactions and DB2 database activities on z/OS. It leverages Syncsort Ironstream to stream this data to leading operational analytics platforms, such as Splunk Enterprise and Splunk IT Service Intelligence, for advanced analytics and visualisation.
With Ironstream Transaction Tracing you’ll see the details that are critical to identify problems quickly, and better manage SLAs, including transaction time spent on the CICS and DB2 sub-systems and the resources consumed. The faster you can spot potential problems, the faster you can fix them.
In addition, since IBM offer a discount on mainframe CPU usage charges for transactions that originate from mobile devices, Ironstream Transaction Tracing can even save you money by correlating and reporting these transactions in real-time.
Here's a short 4 minute video overview:
Click through to our Ironstream Transaction Tracing product page for more info and a white paper download.